Terms & Conditions

Cancellation Policy – Appointments can be cancelled up to 48 hours in advance. Fees will not be refundable for cancellations made within 48 hours of the appointment start time. However, it’s understandable that sometimes exceptional circumstances may arise – rescheduling/refund will be at our discretion within 48 hours of the appointment.

Cancellation by us – If we need to cancel for any reason efforts will be made to alert the client as soon as possible, and rescheduling/refund will be offered.

Coaching Packages – can be used for eighteen months from date of purchase.

Services provided – In memoir coaching, the client and the coach work in partnership to help the client articulate, shape and achieve their writing goals. No guarantees are made in respect of any external outcomes such as a publishing deal or successful book sales etc.

Geographical coverage – We coach clients based anywhere in the world as long as they’re working in English.

Refunds –If you book three sessions and find after the first one that the sessions aren’t for you, we will refund the fee for the other two. It is advisable to book an exploratory call initially, so be sure you feel memoir coaching is right for you. If you book a further seventeen sessions after your initial three sessions to make up a twenty session coaching package, refunds are not available beyond that point.

Disclaimer – Whilst every effort has been made to ensure the accuracy of the information on this web site, we assume no responsibility for and give no guarantees, undertakings or warranties concerning the accuracy, completeness or up to date nature of the information provided and do not accept any liability whatsoever arising from any errors or omissions.

Privacy Policy – Accepting our Terms & Conditions means also accepting our privacy policy.